Warranty Guide

Final Sale
All clearance items, floor models and products sold as-is are final sale.
They are not eligible for returns, exchanges, refunds or warranty coverage, except where required by applicable law. Customers are responsible for inspecting these items before purchase.
1-Year Limited Warranty
Regular-priced products include a 1-year limited warranty from the delivery date, covering manufacturing defects under normal household use.
This warranty applies only to the original purchaser and is non-transferable.
What Is Covered
  • Structural defects in the frame or joints
  • Manufacturing defects in leather materials or workmanship
What Is Not Covered
  • Clearance items, floor models or products sold as-is
  • Normal wear and tear, including cushion softening
  • Natural variations in leather grain, texture, markings or colour
  • Fading, stretching or creasing from regular use
  • Damage caused by misuse, accidents, improper care or cleaning products
  • Damage caused by pets, sharp objects, sunlight, heat or humidity
  • Commercial or non-residential use
Warranty Claims
Claims must be submitted within the 1-year warranty period. Proof of purchase is required, and photos or additional information may be requested.
If a warranty claim is approved, The Sofa Company will determine the appropriate resolution, which may include repair or replacement of the defective part or product.
Refunds are not ordinarily provided as a remedy under this limited warranty. Delivery damage, incorrect items and other concerns that may qualify for an exchange or refund will be handled in accordance with our Return, Exchange and Refund Policy and applicable consumer-protection law.
Repairs or replacements do not extend the original warranty period. Shipping or service fees may apply and will be assessed individually.
To Submit a Warranty Claim
Phone: 416-665-6161